OVERACHIEVE POLICIES

Assessment Recommendation

  • A New Athlete Assessment/Baseline is highly recommended, but not required, for all new athletes to ensure proper placement and programming.

  • Assessments can be reserved on our Calendly page. Payment is required in order to book day & time; if you prefer paying via cash, check, Venmo, etc. please reach out to Coach Jack

Account Setup

  • Plans are purchased online through our PushPress software and maintained under the member’s account (or dependent account, where applicable). 

  • When purchasing a plan, you will be asked if the plan is “For Me” or for “Someone Else”- athletes 18 years old and older are able to have independent accounts, while athletes younger than 18 years old will need a separate “sub-account”.

  • After purchase, you will receive a set-up email for your account and will have access to the member app. The only information required is Full Name, Email, Phone Number, and Payment Information. We highly recommend downloading the PushPress Member app to see our schedule, reserve sessions, purchase plans, etc.

Waiver Requirement

  • All members are required to sign a waiver prior to accessing training sessions.

Advance Booking / Check-ins

  • Members should book or check-in to sessions in advance through the online platform. Reserving sessions is greatly appreciated and highly recommended, but is not required. Athletes can check-in at the gym before a session starts. 

    • In the case attendance is reaching max capacity, advance booking may be required in order to reserve session spot.

Membership Policies

  • Sessions can be purchased in 1, 2, or 3 month plans. All plans other than 1 Drop-in and 4-Packs are activated at your athlete’s first session attended, not purchase date. Athletes have the freedom to use their purchased sessions as they would like within the allotted months paid for, there is no weekly commitment. We highly suggest athletes get into the routine of coming 2-3 times a week to build consistency and get the best training results.

  • Rollover Sessions: Families can roll over up to 2 sessions for 2-month and 3-month plans. Sessions cannot be rolled over for 1 month plans. New membership must be purchased within 60 days of previous membership in order to redeem rollover sessions.

  • No Payment Penalty: If an athlete attends a session without payment or credit by the end of the class, the card on file will be charged $30 plus an additional $5 fee. If no payment information is provided, the athlete will not participate in the session.

  • Freeze/Pausing Memberships & Refunds: Memberships cannot be paused, put on hold, or extend unless an athlete sustains an injury, illness, or another reason approved by Coach Jack. All request must be submitted via email to jack@overachievesportsandspeed.com. There are no refunds.